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Sloan's Formals is a Full Service Specialty Store retailer with a brick & mortar physical location where customers shop daily. When you place an order on our website we will treat you with the same care and respect that we extend to our in-store customers. Unfortunately, since we will not have the opportunity to meet you in person, you will not be able to receive the full extent of our passion for customer service.
1.) RETURNS — By purchasing merchandise from Sloan's web site and/or physical store locations, it is understood that we do not accept returns, allow exchanges, offer store credits, or issue refunds of any kind. Due to the seasonality of our merchandise, all sales are final.
2.) PROCESSING TIMES — While we strive to process and ship all of our orders as soon as possible, due to the delicate nature of our products, processing times will vary based on each individual order placed. It is very important that you provide an accurate "event date" at the time of checkout. If you need your order to be delivered to you by a specific date, or if you're at all concerned about processing/shipping times, please contact us at email@example.com or call 1-318-584-7048 to speak to a customer service representative who is here to help you choose the best shipping option to receive your order in time for your event.